We are sorry to hear that you are having issues loading CastleVille. Please find detailed troubleshooting structions HERE.

 
If the issue still persists you can help us by filling out this form HERE 
 
Our Developers will process the information and investigate the issue to find a solution. 
 
When filling out the form you will be asked for a UID number. We need this number to find your account. If you don't know how to find your UID number please check this article: CLICK
 
If you filled out the form above it won´t be necessary to submit a ticket for this issue, your details will be escalated directly to our Developers.
 
We would also like to ask you to click on the "Please Fix" button below so we can track how many players are affected by this issue.
 
 By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above.
 
We appreciate your patience as we work to resolve this issue.

Thank you, 

The CastleVille Team
 
Zynga Customer Support - Connecting the World through Games!