CITYVILLE HELP CENTER!

Tue Apr 22 23:10:40 EDT 2014 50
*We in Player Advocacy & Service want to make sure we provide you with the best service possible. If you ran into a problem, and want to provide us feedback, please click here. 

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We put together this article to provide you some very helpful links that may address your inquiry and provide you the answers or updates you're looking for. 
 

CityVille on Zynga.com
Have you heard about Zynga.com? You can now play CityVille and other Zynga games outside of Facebook (*facebook connect still required). You're now able to collect items from ANYONE playing CityVille, regardless if they are your neighbor. Tired of waiting for friends to send you something? Try it out! No starting over, no need to sign up, you can play CityVille on either Facebook or Zynga.com anytime! Give it a try and see if you like the bigger screen and leveling up faster!

We in Player Advocacy and Service (aka CS) work very closely with the Community team to keep you informed of current issues and updates. Please try the links below for very helpful information about CityVille.
(Be sure and tell them PA&S sent you!)

Guides, Walkthroughs, Hints, Tips and tricks (official & unnoficial)
Looking for information on the latest quests, buildings and features. Bookmark this page. Both official and unofficial guides inside. Pretty much any question you may have could be answered in these guides, and our Community staff is available to answer questions!

Known issues/Bug Reporting
When attempting to provide the tools players need to build the cities of their dreams, sometimes we run into some bumps in the road. When bugs slip through, we depend on players like you to bring them to our attention. Visit the
Known Issues and Bug Reporting forum for up-to-the-minute updates and news about CityVille. 

Hear ye! Hear ye!
Looking for the latest news and updates about CityVille? This forum is a dedicated area where we post official statements about the game. We highly encourage you to stop by this section for updates!

Player Help and Support!
Still need assistance? Sometimes another player just knows best! Jump into the Player Help and Support forum to post your issue, or help other players with theirs.



 

About CityVille


Build and run your own city in CityVille. Once you have cleared some land, your city planner will help you to build up a thriving metropolis. Modernize and build housing for your citizens, add decorations to increase property value, plant and harvest crops to run restaurants and import goods to run retail stores. Trade with friends via boats and trains and build a business empire.


Game Features


City Building

After you've cleared the land, place road pieces to activate buildings, deliveries and flow of citizens. Construct houses, businesses and Community buildings like post offices and schools, and place decorations to increase housing rent and business payouts.

Goods

Plant and harvest timed crops to get various amounts of goods. Send ships to import goods with various journey times to fit your play schedule. Harvested and imported goods are your supplies, required to make the businesses run and earn money. You can buy more storage, piers, and farm plots to grow the city quickly. Players can also buy or sell goods.

Run Your City

Plan your city layout to make the citizens happy and earn more money as they eat and shop. Run sales at businesses to attract a crowd or make decorative animations for people to visit. Upgrade houses to get better shoppers and special rewards.

Neighbor Cities

Visit your neighbors' cities to help them accomplish tasks, and earn energy, decorations and collectible items for yourself. Help friends by harvesting crops and sending trains or ships; also help them construct businesses and residences, and send friends gifts to finish their Community buildings and clear ground for them to build on. As you go you earn experience and things for your own collections and to share with more friends.

Commerce and Franchises

Buy and sell goods sent via rail or sea. Expand your bussinesses to your friends' cities, and allow them to build new locations for their bussinesses in yours. You can build an empire of business locations but don't forget to supply them with goods. The more locations you get, the bigger you can grow your business headquarters in your own city.

Quests

As the city leader you must guide your city to become a thriving metropolis. The city advisor will always show you fun things to try next to make a great city. When you finish tasks you can unlock rare buildings and decorations.


If you have issues regarding these features, please post them in our Player Help & Support forum.

CityVille Frequently Asked Questions

1. If I don't click on coins/xp/hearts/etc, will they still be added?
Yes, everything that drops is added automatically, you don't have to click on it (please note that xp and energy are added as soon as they drop, not when you click on them or when they vanish from your screen); however clicking on those bonuses will start a "bonus" meter (under the xp bar) that will give you extra coins.



2. How do I gain xp?
Players can gain XP from actions completed in the game. Once an action is completed an XP doober will drop in the shape of a blue star. Collecting these doobers will increase the players XP. Note: Your XP bar will automatically fill, even without clicking on the doober.



3. How can I buy a new building or decoration?
Click on the “Build” button, navigate to the appropriate tab and purchase it, make sure you meet all the requirements to buy it (such as coins, level and neighbors).



4. Where can I place the new building or decoration?
Community buildings can be placed anywhere; however, Housing buildings and Businesses must be placed next to a road or a sidewalk. Decorations can be placed anywhere, but are most useful next to businesses and houses, since they will give bonuses to rent/income.



5. How can I start and finish the construction of a business or a house?
Once you place it in your city you will see how many clicks it will take to finish construction by hovering over the building; each click will take 1energy.



6. My new house/business is grayed out, with a red sign on top of the building, and I can’t collect rent/income, what’s wrong?
Make sure that the house/business is connected to a road or a sidewalk, if you think it is connected try moving it slightly to double check. If your building looks grayed out with a red sign then it is not correctly connected to a road or a sidewalk. 



[B]7. How do I move, rotate or delete/remove an object?
Use the arrow tool above the build button then select the desired tool. From this menu you can move, rotate and remove (sell) objects, as well as move storable items to storage. The multi-tool is used to perform most of the in-game functions. 



8. How often can I collect rent from a residence? 
You can hover over each house in your city to find out how soon you can collect rent, or you can enter the build menu and hover over a residence to find out how often you can collect rent from that type of residence.



9. How can I build a Community Building?
You can start construction on it just like any other building, hovering over the unfinished building will tell you how many clicks you still need; however, in order to finish it you will need help from your friends (or you can purchase the required materials with city cash). You can click on the unfinished community building for a list of everything that is required to finish it. Instead of additional materials, some community buildings need additional staff to run them, you can either hire your friends for these positions or unlock them with city cash.

10. Can I buy more plots for my crops? 
Yes you can, from the farming menu for the specified amount of coins.

11. How much energy does it cost to plant crops and to harvest crops?
It does not take energy to plant crops but it does take one (1) energy to harvest a crop.

12. How many goods can one crop produce?
Crops can only be harvested one time, and then need to be replanted. The more expensive the crop is, the more goods you will receive when harvesting it. You can find out how much goods a crop will produce by hovering over it in the farming menu. 

13. How quickly do crops wither? 
Except for Strawberries (which do not wither), crops wither at 2x growth time, which means that a 1 hour crop will wither 2 hours after it’s ready for harvesting (or 3 hours after being planted).

14. What do the hearts do?
Hearts represent your reputation as a neighbor. The more you help people, the higher your neighbor reputation will be. How many "help" hearts you can place also depends on your reputation level. 

15. How can I get more energy?
Your energy will refill according to the timer on your energy bar, every time the timer counts down to 0 you will receive 1 energy point up to your max energy. You can also receive more energy by visiting your neighbors, as a random bonus drop for various actions, and you can purchase more energy with city cash from the “Build” menu. In addition, energy can be gifted from the free gifts page. When you reach the next level your energy bar will be fully refilled and your maximum energy is increased by 1 (up to the current maximum energy limit).



16. How can I get more goods?
You can get more regular goods by harvesting crops, through shipping, through gifting, or by exchanging goods for coins by using the train system. Premium goods are available from factories.

17. Shipping, what is it? And how does it work? 
Shipping goods is one of the primary means of supplying your businesses. Before you can start you will need to build a pier (which can be found in “Build” under “Shipping” and must be placed near water) then click on the boat to send it on a mission to return with goods. Each Pier has a limited number of boats it can hold and comes with one boat when built. To send a boat to pick up goods, click on the boat and select the city you desire goods from. Please note that before you can build piers they must be unlocked through completing a series of quests.



IMPORTANT: To send multiple ships to separate cities, be sure click on the "Cancel" button between each shipment.



18. How does the train work? How do I buy/sell goods using the train?
Once you have reached all the requirements, click on the train platform.



This will open a menu that will display the “Train Schedules.” On this menu you can select a train mission.



You can click on each train station for more information.



19. How can I set up a Franchise? 
You must first have a business in your city to expand that franchise into your neighbor’s city. You should visit a friend with an available “Empty Lot” (see image below), click on the empty lot and select which business you would like to expand. If the neighbor you are visiting does not have any empty lots placed in their city, but has not yet reached their limit for neighbor franchises, you may request to place a franchise in their city by clicking on the franchise icon on the left side of your screen. You can have up to 20 franchise lots in your city (whether occupied or empty), and you can place 1 empty lot for every 3 neighbors. The more empty lots you have, the more franchises can be built in your city. Please note that you must first have a business in your city to expand that franchise into your neighbor's city.

 

To check on the status of your franchises, click the “My Stuff” button and select Franchises.



After placing your franchise on your neighbor’s city, your neighbor will have to accept it before the business is built. Wait for your neighbor to accept the franchise in their city. You can remind them by clicking the “Remind” button in the Franchises Menu. You may only collect after your neighbor has accepted your franchise request.



If your neighbor declines your request for a franchise, the business will not be built in their city, and your coins will be returned.

20. How can I expand my city? 
In order to unlock an expansion you will need permits, which you can get from your friends or purchase with city cash. You might also need to increase your population; this requirement will be stated when you hover over the expansion in the build menu. Once you have an expansion available you can place it to expand your city. You can expand your city by sections. Place your 12 x 12 plot anywhere along the perimeter of your currently expanded city to expand a section of your city. Each expansion plot costs the amount of coins specified in the build menu. Please note that the price for the next expansion increases every time you expand, until you reach the maximum price.

 

21. What do I get from completing a collection? 
Each collection has a different set of rewards. The rewards are shown on the collections page. They vary from coin, energy, XP, to goods. You can also receive items only obtainable from collections.



22. How do you obtain collection items?
Collection items have a chance to drop whenever you collect rent from homes, collect earnings from businesses, and by harvesting crops. You can also ask your neighbors for collection items by placing them on your wishlist.

23. What is a Wishlist and how do I use it?
Collections have a Wishlist, click on the tab in the lower right of your game (above the Build tab) and then click on “Collections” where you’ll see your Wishlist at the top. You can also add items to your Wishlist from your inventory if you have the desired items already in your inventory.



24. How do I send tour busses to my friends’ businesses?
When you visit a friend you can click one of their businesses to send a tour bus to that business. This will help you collect hearts and coins.

25. How many game levels are there?
Currently, 125 is the maximum level achievable, but more levels are added periodically.

26. What is the maximum amount of neighbors you can have?
Currently you may have 300 neighbors. These neighbors will help you reach certain goals or unlock certain in game features. You may only display up to 300 neighbors on your neighbor ladder. 

27. How many times can I send a gift request?
Please visit this link: Click me

28. How many times a day can I send a neighbor request?
Please visit this link: Click me

29. What time zone is CityVille ran on? 
CityVille is run on Pacific Standard Time (PST) unless otherwise noted.

30. How do I get City Cash?
Every time you level up, you earn 1 City Cash. To earn more City Cash, you can either complete Offers under the "Earn City Cash" tab,





Or you can purchase City Coins and City Cash through the "Add Coins and Cash" tab.

31. Who can I contact if I need help?
Please visit the CityVille Forums or contact Support

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